Last Updated: March 23, 2026
Fennelsmart, Inc. ("Fennelsmart," "we," "us," or "our") operates the Wizip platform at wizip.io (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service. It also describes your rights regarding your personal data and how to exercise them.
By creating an account or using Wizip, you acknowledge that you have read and understood this Privacy Policy. For information about the terms governing your use of the Service, please see our Terms of Service.
Account Information. When you create a Wizip account, we collect your email address, full name, and a display nickname. If you sign up or log in using Google OAuth, we receive your name, email address, and profile picture from Google.
User-Generated Content. When you use the Service, you may submit automation recipes (including titles, descriptions, steps, categories, images, and videos), comments on automations, device requests (including device name, brand, model, and purchase links), and profile information (including your avatar).
My Devices Inventory. When you save devices to your personal "My Devices" list, we store which devices you have selected and how they were added (manually or through other means).
Wiz AI Interactions. If you opt in to use Wiz, our AI smart home assistant, we collect your conversation messages and Wiz's responses. Through your conversations, Wiz may also collect smart home profile information that you share, including: housing type, home ownership status, household size, phone operating system, smart home platforms you use, voice assistant preferences, installation preferences, budget range, and priority features.
Communications. If you contact us at support@fennelsmart.com, we collect the content of your communications.
Usage Data. When you access the Service, we automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on pages, and the date and time of your visit.
Analytics Data. With your consent, we collect performance and usage analytics through third-party analytics services.
Error Data. We use third-party error tracking services, which may collect technical information about errors you encounter, including error messages, stack traces, and limited user context necessary for debugging.
Rate Limiting Data. To protect the Service from abuse, we collect and temporarily store information about the frequency of your requests.
Google OAuth. If you use Google to sign in, we receive your name, email, and profile picture as authorized by your Google account settings.
Affiliate Partners. We may receive aggregated or anonymized data from affiliate partners regarding purchases made through our links, for the purpose of commission tracking.
We use your information for the following purposes:
Providing and Operating the Service. We use your account information, user-generated content, and device inventory to deliver the core Wizip experience, including displaying automations, managing your profile, and maintaining your device list.
Personalized AI Recommendations (Wiz). If you opt in to Wiz, we use your conversation history, smart home profile, and My Devices inventory as real-time context provided to third-party AI models to generate personalized smart home recommendations. This is real-time personalization at the time of each conversation — your data informs individual AI responses but does not modify, train, or fine-tune the underlying AI models. For more detail, see Section 5.
Service Improvement. We analyze aggregated usage patterns, error reports, and performance metrics to improve the Service's reliability, features, and user experience. This analysis uses aggregate data, not individual conversation content.
Content Moderation. We use user-generated content to enforce our Terms of Service and community standards.
Communications. We use your email address to send essential service communications (such as account verification, password resets, and material policy changes). We do not send marketing emails without your separate opt-in consent.
Legal Compliance and Safety. We may use your information to comply with applicable laws, respond to legal process, prevent fraud, and protect the safety and security of our users and the Service.
Affiliate Links. When you click affiliate links on the Service, you are redirected to third-party retailer websites. Fennelsmart does not transmit your personal data to these affiliate partners; the affiliate relationship is tracked through identifiers embedded in the link URL. For details on how affiliate links work, see our Terms of Service.
We share your information with the following categories of service providers, solely for the purposes described:
| Category | Data Shared | Purpose |
|---|---|---|
| AI Processing Provider(s) | Conversation text, smart home context | Generating Wiz AI responses |
| Cloud Infrastructure Provider | All stored data | Data storage and authentication |
| Application Hosting Provider | Request metadata | Hosting the web application |
| Error Monitoring Provider | Error events, technical context | Debugging and monitoring |
| Analytics Provider | Page views, performance metrics | Usage analytics (with consent) |
AI Provider Data Processing. Your Wiz conversation data is transmitted to third-party AI providers through their paid API services. Under the terms of these paid API agreements, these providers are contractually prohibited from using your data to train, improve, or develop their AI models. If we change AI providers, the same contractual protections will apply.
The following information is publicly visible on Wizip: your display nickname, avatar, published automation recipes, and comments. Your email address is never publicly displayed.
Fennelsmart does not sell your personal information as defined by the California Consumer Privacy Act (CCPA) or any other applicable privacy law. We do not share your personal information with third parties for their own marketing purposes.
We may create, use, and share aggregated or anonymized data derived from your use of the Service for any purpose, including business analytics and industry research. This data cannot reasonably be used to identify you. For example, we may publish statistics about smart home platform popularity or device category trends based on aggregate user data.
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: comply with a legal obligation or valid legal process; protect and defend our rights or property; prevent or investigate possible wrongdoing; protect the personal safety of users or the public; or protect against legal liability.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We retain your information for the following periods:
| Data Type | Retention Period | Deletion Method |
|---|---|---|
| Account information | Until you delete your account | Support request (support@fennelsmart.com) |
| Published automations | Until you delete them or your account | My Automations page |
| Draft automations | Until you delete them or your account | My Automations page |
| Comments | Until you delete them or your account | Delete button |
| My Devices inventory | Until you remove items or delete your account | My Devices page |
| Wiz conversations | Until you delete them or your account | Support request (support@fennelsmart.com) |
| Smart home profile | Until you reset it or delete your account | Support request (support@fennelsmart.com) |
| Technical logs (errors, rate limits, tool calls) |
Account Deletion. You may request account deletion by contacting support@fennelsmart.com. When your account is deleted, we will delete all associated personal data within 30 days. Published content that has been distributed or cached may persist in anonymized form for up to 90 days. Aggregate or anonymized data derived from your usage is retained indefinitely as it cannot be used to identify you.
This section provides additional detail about how your data is processed when you use Wiz, our AI smart home assistant.
When you interact with Wiz, the following happens:
This process is real-time personalization (inference), not model training. The AI model's underlying capabilities, parameters, and behavior are not modified by your data. Your data is used to inform a single response, then the AI model has no memory of your interaction outside of what we explicitly provide as context in subsequent conversations. Each user's data is isolated and never included in another user's AI context.
We use paid API tiers from AI providers, which include contractual commitments that customer data will not be used for model training. If we add or switch AI providers, we will only use paid API tiers that provide equivalent data protection commitments.
For detailed information about the cookies and tracking technologies we use, please see our Cookie Policy.
In summary:
You can manage your cookie preferences at any time through the "Cookie Settings" link in the footer of our website.
Regardless of your location, you may:
If you are a California resident, you have the following additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:
To exercise these rights, contact us at support@fennelsmart.com or use the controls available within the Service. We will respond to verifiable consumer requests within 45 days.
CCPA Data Categories Disclosure:
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, email, nickname, IP address | Account management, communication |
| Internet activity | Browsing history, pages viewed, search queries | Analytics, service improvement |
| Geolocation | Approximate location from IP address | Localization, compliance |
| Inferences | Smart home preferences, device compatibility needs (Wiz) | AI personalization |
대한민국 거주 사용자에게는 개인정보보호법(PIPA)에 따라 다음의 추가적인 권리가 보장됩니다:
If you are a resident of the Republic of Korea, you have the following additional rights under the Personal Information Protection Act (PIPA):
Cross-Border Data Transfer Notice (국외 이전 고지):
Your personal data is stored and processed in the United States. Specifically:
| Recipient Category | Location | Data Transferred | Purpose | Retention |
|---|---|---|---|---|
| Cloud Infrastructure Provider | United States | All stored data | Database hosting | Per retention schedule |
| AI Processing Provider(s) | United States | Conversation text | AI response generation | Not retained by provider |
| Application Hosting Provider | United States | Request metadata | Application hosting | Per provider policy |
| Error Monitoring Provider | United States | Error events | Error tracking | Per provider policy |
By using Wizip, you consent to the transfer of your personal data to the United States as described above. We implement appropriate technical and organizational safeguards to protect your data during and after transfer.
Filing Complaints. You may file complaints with the Personal Information Protection Commission (개인정보보호위원회, PIPC) at https://www.pipc.go.kr or by calling 118.
If you reside in a jurisdiction with data protection laws that grant you specific rights not listed above (such as the European Economic Area, United Kingdom, Brazil, or other regions), we will honor those rights to the extent required by applicable law. Please contact us at support@fennelsmart.com to exercise your rights.
We implement appropriate technical and organizational measures to protect your personal information, including:
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Security Incidents. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable law. For California residents, notification will be made without unreasonable delay. For South Korean residents, we will notify the PIPC within 72 hours if 1,000 or more individuals are affected.
Wizip is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@fennelsmart.com. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.
For users between 13 and 18 years of age: if you use the Wiz AI feature, please be aware that the periodic reminders about Wiz being an AI system will appear in accordance with applicable state laws.
The Service may contain links to third-party websites, products, or services, including Amazon, Coupang, and other retailers. This Privacy Policy does not apply to any third-party sites or services. We encourage you to read the privacy policies of any third-party sites you visit. Fennelsmart is not responsible for the privacy practices or content of third-party sites.
Wizip is operated from the United States. If you access the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
We ensure appropriate safeguards for international data transfers, including contractual protections with our service providers. By using the Service, you consent to the transfer of your information to the United States and other countries where our service providers operate.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email and/or through a prominent notice within the Service at least 30 days before the changes take effect. We will also update the "Last Updated" date at the top of this policy.
For changes that materially affect how we process your Wiz AI data, we may require renewed consent before the changes take effect.
Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should stop using the Service and delete your account.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Fennelsmart, Inc. Email: support@fennelsmart.com Website: https://wizip.io
For privacy-specific requests (data access, deletion, correction), please email support@fennelsmart.com with the subject line "Privacy Request" and include your account email address so we can verify your identity.
This Privacy Policy is effective as of March 23, 2026.
| Retained for a reasonable period necessary for operational purposes, then automatically deleted or aggregated |
| Automatic |
| Analytics data | Aggregated upon collection, no individual retention | N/A |
